Refund Policy

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Last Updated: 30 November 2024

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At Smart Paper, we want you to be completely satisfied with our AI-powered assessment grading service. This refund policy outlines how we handle refund requests for unused scanning credits.

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Refund Eligibility

• You are eligible for a refund of any unused scanning credits in your account

• Used scanning credits are non-refundable

• Refund requests must be submitted through our customer support system

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How Refunds Are Calculated

• We will refund the monetary value of your remaining unused scanning credits

• Used scans will be charged at the standard per-scan rate of your subscription

• The refund amount will be returned to the original payment method used for the purchase

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Processing Time

• Refund requests are typically processed within 5-7 business days

• You will receive an email confirmation once your refund has been processed

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To Request a Refund

1. Contact our customer support team at nirmal@edoptimize.com

2. Provide your account information and reason for the refund

3. We will review your request and process eligible refunds

 

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

 

For any questions about our refund policy, please contact us at nirmal@edoptimize.com